Have you heard about 9S management? There are still 16S!
Numerical Control Technology of Daniel
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9S meaning
(SAICY) VII, service (SERVERc) 8, satisfaction (SATISFICATl0N) 9, the safety (SAFETY) Literacy (SHITSIJKE)
9S purpose
First, to promote the efficiency of the increase
Second, improve the turnover rate of parts in the library
Third, reduce production costs
Fourth, shorten the operating cycle, to ensure delivery
5, to reduce until the elimination of failure to protect the quality
Sixth, to ensure the safety of enterprises
Seven, improve the level of service, to win customers favor
8, to improve the spirit of the staff, so that the vitality of the organization on behalf of
Nine, strengthen self-management
9S management of the key
First, the establishment of the authority of managers
Second, the managers to conduct regular on-site inspection
Third, full participation
Fourth, to enhance the staff character
9S managed content
First, finishing (SEIRI)
Finishing is to chaos of the scene to clean up the state of orderly state. 9S management system is to improve the overall enterprise's physical, finishing is to improve the corporate physique, therefore, in the workplace is not useful things do not have to be equipped. In other words, first judge those who are unnecessary things, and then these unnecessary things lost. Therefore, the factory finishing:
(1) First, distinguish what is necessary, those things that are not necessary.
(2) abandon unnecessary things.
(3) the necessary things to clean up orderly.
Second, to rectify (SEITON)
Rectification, is to sort out scattered things, so that it is in a neat state. The purpose is to quickly find the necessary things when necessary.
Rectification than finishing a deeper step, said:
(1) can be quickly removed.
(2) can be used immediately.
(3) in a state that can be saved.
Third, cleaning (SEISO)
Cleaning is to clear the garbage, dirt, foreign body, etc., the workplace cleaning was clean, the factory to implement 9S movement, the cleaning object is:
(1) floor, ceiling, walls, tool racks, cabinets and so on.
(2) machines, tools, measuring instruments and so on.
Four, clean (SEIKETSU)
Cleaning is to keep the workplace free of dirt, very clean state, that is: keep the state after cleaning.
Through the cleaning again and again, so that the floor and the machines are kept clean, people looked after being touched.
Fifth, saving (SAVING)
Saving, that is to reduce waste, reduce into.
As the product matures, it becomes stable. The same quality, who is the lower, who is more competitive products, who is likely to survive. Through the conservation activities can reduce all kinds of waste, reluctance, uneven, improve efficiency, so as to achieve the optimal.
The implementation of conservation activities can avoid site waste, improve utilization; reduce inventory of goods; reduce bad products; reduce waste action, improve operational efficiency; reduce the occurrence of failures, improve equipment operation efficiency.
To avoid the surplus, to avoid spare parts, semi-finished products, finished in the library too much; to avoid the Treasury, shelves, ceiling surplus; to avoid pallets, trolleys, forklifts and other handling tools surplus; to avoid the purchase of unnecessary machines , To avoid "free", "to avoid" and other actions such as "to avoid" and "avoid" and so on; to eliminate the "lift", "down" "inventory" "handling" and other non-added value of the action; office equipment. All of which can reduce the enterprise into, improve business efficiency.
Six, safety (SAFETY)
Safety activities are carried out in order to make the labor process in the material conditions and work order to meet the safety requirements, to prevent casualties, equipment accidents and the occurrence of various disasters to protect the safety and health of workers and production, the normal process of labor to take Of all kinds of measures and engaged in all activities.
In the job site to implement security activities, so that employees for safe use of electricity, to ensure that the fire channel is smooth, wearing helmets, to comply with the essentials of moving objects to develop habits, the establishment of a regular job site, then the number of security incidents must be greatly reduced.
Clean places, items placed orderly, channel flow, can well prevent the occurrence of accidents. The purpose of security activities is also to staff training, staff to establish a self-discipline mentality, to develop a serious attitude towards work, will be able to greatly reduce the work due to sloppy caused by security incidents.
The safety of the workplace, the safety of the workplace, so that the logistics at a glance; car diversion, channel flow; "dangerous", the safety of the workplace and the rest of the place, All the equipment are cleaned, overhauled, with the pre-detection of existing problems, thus eliminating the security risks; fire facilities and equipment, fire extinguishers set up the location, escape routes, and so on, the use of protective equipment, Clearly, in the event of a fire or earthquake, the safety of employees is guaranteed.
Seven, service (SERVlCE)
Service is to always stand in the customer (external customer, internal customer) position thinking, and strive to meet customer requirements.
As a business, service awareness must be taken as a basis for the quality of its employees to pay attention to each employee must also establish their own sense of service.
Many companies attach great importance to the external customer service awareness, but ignore the internal customers (after the process) services, and even that are colleagues, talk about what services. In the 9S activities in the service, especially in the factory management, should pay attention to internal customers (after the process) services.
Service is not to the customer said, but to the customer to do real, to go deep into all aspects of the enterprise. Let them accept the customer from the heart is the concept of God and practice, rather than stay in the mouth.
Eight, satisfaction (SATISFICATlON)
1, what is satisfaction?
Satisfaction refers to a state in which a customer (an external customer, an internal customer) feels that the demand is met after accepting a tangible product and an intangible service. Full activity refers to the business to carry out a series of activities to make the parties satisfied.
(1) investor satisfaction
Through the 9S, so that enterprises achieve a higher level of production and management, investors can get more profits and returns.
(2) customer satisfaction
Customer satisfaction performance for high quality, low cost, delivery time, high level of technology, high production flexibility.
(3) employee satisfaction
Good life, employee life rich, humane management so that each employee can get a sense of security, respect and accomplishment; at a glance workplace, no waste, barely, uneven and other defects; bright, clean, dust-free, garbage-free workplace People are happy, do not make people tired and troubled; everyone is hands-on to improve, in a vibrant first-class environment, employees will feel proud and proud.
(4) social satisfaction
Enterprises have more outstanding contributions to the district, enthusiastic public business, to support environmental protection, such enterprises will have a good social image.
2, the content of satisfaction
(1) horizontal level
① the concept of enterprise satisfaction - business philosophy to bring internal and external customers to meet the state, including business purposes satisfaction, business philosophy and business satisfaction with the satisfaction of values;
② behavior satisfaction - the full operation of the enterprise to bring internal and external customer satisfaction, including behavioral mechanism satisfaction, behavioral satisfaction and behavioral model satisfaction;
(3) Audiovisual satisfaction - The external image of the enterprise has visibility and audibility to bring the satisfaction status of the internal and external customers, including the satisfaction of the enterprise logo (name and pattern), the satisfaction of the standard word, the satisfaction of the standard color and the above three elements Application system satisfaction;
④ product satisfaction - products to bring customers inside and outside the state of satisfaction, including product quality satisfaction, product satisfaction, product design satisfaction, product packaging satisfaction, product satisfaction and product price satisfaction;
⑤ service satisfaction - business services to bring internal and external customer satisfaction, including performance satisfaction, to ensure system satisfaction, service integrity and convenience of satisfaction, as well as emotional and environmental satisfaction.
(2) vertical level
At the vertical level, customer satisfaction includes the following three progressive content
① material satisfaction layer - the customer's core product layer, such as product quality, function, design or brand satisfaction;
② spiritual satisfaction layer - the customer of the enterprise product form layer and epitaxial layer, such as product appearance, color, decoration, taste and service generated by satisfaction;
③ social satisfaction layer - the customer's products and services in the consumption process to experience the social interests of the maintenance process, mainly refers to the customer as a whole (public) social satisfaction procedures.
Nine, literacy (SHITSUKE)
Literacy is done in both instrument and etiquette, and strictly abide by the implementation of 9S sports regulations, and do: to develop a good 9S sports habits.
Literacy is the "9S" core activities, there is no improvement in the quality of personnel, the activities can not be carried out smoothly, is carried out also can not hold on.
Finished 9S, what is the 16S it?
1, finishing (SEIRI)
The workplace of all items are necessary and non-essential, in addition to the necessary to stay, the rest are removed.
2, rectification (SEITON)
The need to locate the items placed and placed neatly, to be marked.
3, cleaning (SEISO)
The workplace can see and see the place clean, the equipment and other tools to maintain and create a smooth working environment.
4, cleaning (SEIKETS)
To maintain the results of the above 3S, so that workers are living in a clean, healthy environment and feel very proud and produce very motivated.
5, literacy (SHITSUKE)
Cultivate each member to develop good habits, and according to the rules work and proactive, honest work and integrity of the spirit of life.
6, safety (SAFETY)
To protect the personal safety of employees and the normal operation of production, so that "do not hurt themselves, do not hurt others, not by others and machine damage" to reduce the occurrence of internal security incidents.
7, saving (SAVING)
Reduce inventory, eliminate excess production, to avoid parts, semi-finished product inventory too much, to reduce the amount of procurement, eliminating duplication of procurement, reduce production costs.
8, efficiency (SPEED)
Choose the right way to work, give full play to the role of machinery and equipment, sharing work results, focus and thus achieve the purpose of improving efficiency.
9, service (SERVICE)
The service sense and the perfect combination of factory culture, indoctrination in the minds of every employee, so that they in the daily code of conduct in the subtle expression of the "for the factory, for others," the sense of self-service.
10, adhere to (SHIKOKU)
But also belong to the factory staff self-quality and the scope of cultivation, that is, through the words and deeds of workers, so that employees consciously set up in any difficulties and challenges before the formation of never give up, never abandon the stubborn struggle in the end of the work will.
11, Satisfication
Create customer, leadership, staff are satisfied with the harmonious corporate culture. Leadership for the subordinate services, management for the production services, technology for processing services, the next process for the next process services, staff for customer service. Improve team spirit, improve corporate culture.
12, sales (Sales)
Has a clean, tidy, safe and comfortable environment; and a good quality of the staff of the enterprise, often more able to win the trust of customers.
13, Standard (Standardization)
In the enterprise to keep the standard of habit, so that the activities, operations are required to run according to the standard, the results meet the planned arrangements to lay the foundation for the provision of stable quality.
14, habitual (Shiukanka)
If the "cultivation" is to adhere to comply with the provisions, and the implementation of a good production site management system, it should go through three stages: formalization - acting - habit. Therefore, "habitual" is "cultivate" and "adhere to" the pursuit of the goal and crystallization. A lot of things complement each other, the former is the latter, the latter is the former fruit, complement each other.
15, skill (Skill)
In the spirit of excellence, learning endless rigorous attitude, a correct understanding of standards, procedures and customer needs, take the initiative to learn, study expertise, modest acceptance of criticism, practical work, active work.
Purpose: to improve professional skills, the correct solution to professional problems, and strive to overcome professional problems.
16, study (Study)
Learning organization emphasizes learning, not the usual sense of learning the process of knowledge, not only means the training of individual ability, but a team, a group, an organizational system of change and innovation process, is to be dynamic and competitive Source.
Numerical Control Technology of Daniel
Tip: click on the top of the "Daniel NC technology" ↑ free subscription to the print
9S meaning
(SAICY) VII, service (SERVERc) 8, satisfaction (SATISFICATl0N) 9, the safety (SAFETY) Literacy (SHITSIJKE)
9S purpose
First, to promote the efficiency of the increase
Second, improve the turnover rate of parts in the library
Third, reduce production costs
Fourth, shorten the operating cycle, to ensure delivery
5, to reduce until the elimination of failure to protect the quality
Sixth, to ensure the safety of enterprises
Seven, improve the level of service, to win customers favor
8, to improve the spirit of the staff, so that the vitality of the organization on behalf of
Nine, strengthen self-management
9S management of the key
First, the establishment of the authority of managers
Second, the managers to conduct regular on-site inspection
Third, full participation
Fourth, to enhance the staff character
9S managed content
First, finishing (SEIRI)
Finishing is to chaos of the scene to clean up the state of orderly state. 9S management system is to improve the overall enterprise's physical, finishing is to improve the corporate physique, therefore, in the workplace is not useful things do not have to be equipped. In other words, first judge those who are unnecessary things, and then these unnecessary things lost. Therefore, the factory finishing:
(1) First, distinguish what is necessary, those things that are not necessary.
(2) abandon unnecessary things.
(3) the necessary things to clean up orderly.
Second, to rectify (SEITON)
Rectification, is to sort out scattered things, so that it is in a neat state. The purpose is to quickly find the necessary things when necessary.
Rectification than finishing a deeper step, said:
(1) can be quickly removed.
(2) can be used immediately.
(3) in a state that can be saved.
Third, cleaning (SEISO)
Cleaning is to clear the garbage, dirt, foreign body, etc., the workplace cleaning was clean, the factory to implement 9S movement, the cleaning object is:
(1) floor, ceiling, walls, tool racks, cabinets and so on.
(2) machines, tools, measuring instruments and so on.
Four, clean (SEIKETSU)
Cleaning is to keep the workplace free of dirt, very clean state, that is: keep the state after cleaning.
Through the cleaning again and again, so that the floor and the machines are kept clean, people looked after being touched.
Fifth, saving (SAVING)
Saving, that is to reduce waste, reduce into.
As the product matures, it becomes stable. The same quality, who is the lower, who is more competitive products, who is likely to survive. Through the conservation activities can reduce all kinds of waste, reluctance, uneven, improve efficiency, so as to achieve the optimal.
The implementation of conservation activities can avoid site waste, improve utilization; reduce inventory of goods; reduce bad products; reduce waste action, improve operational efficiency; reduce the occurrence of failures, improve equipment operation efficiency.
To avoid the surplus, to avoid spare parts, semi-finished products, finished in the library too much; to avoid the Treasury, shelves, ceiling surplus; to avoid pallets, trolleys, forklifts and other handling tools surplus; to avoid the purchase of unnecessary machines , To avoid "free", "to avoid" and other actions such as "to avoid" and "avoid" and so on; to eliminate the "lift", "down" "inventory" "handling" and other non-added value of the action; office equipment. All of which can reduce the enterprise into, improve business efficiency.
Six, safety (SAFETY)
Safety activities are carried out in order to make the labor process in the material conditions and work order to meet the safety requirements, to prevent casualties, equipment accidents and the occurrence of various disasters to protect the safety and health of workers and production, the normal process of labor to take Of all kinds of measures and engaged in all activities.
In the job site to implement security activities, so that employees for safe use of electricity, to ensure that the fire channel is smooth, wearing helmets, to comply with the essentials of moving objects to develop habits, the establishment of a regular job site, then the number of security incidents must be greatly reduced.
Clean places, items placed orderly, channel flow, can well prevent the occurrence of accidents. The purpose of security activities is also to staff training, staff to establish a self-discipline mentality, to develop a serious attitude towards work, will be able to greatly reduce the work due to sloppy caused by security incidents.
The safety of the workplace, the safety of the workplace, so that the logistics at a glance; car diversion, channel flow; "dangerous", the safety of the workplace and the rest of the place, All the equipment are cleaned, overhauled, with the pre-detection of existing problems, thus eliminating the security risks; fire facilities and equipment, fire extinguishers set up the location, escape routes, and so on, the use of protective equipment, Clearly, in the event of a fire or earthquake, the safety of employees is guaranteed.
Seven, service (SERVlCE)
Service is to always stand in the customer (external customer, internal customer) position thinking, and strive to meet customer requirements.
As a business, service awareness must be taken as a basis for the quality of its employees to pay attention to each employee must also establish their own sense of service.
Many companies attach great importance to the external customer service awareness, but ignore the internal customers (after the process) services, and even that are colleagues, talk about what services. In the 9S activities in the service, especially in the factory management, should pay attention to internal customers (after the process) services.
Service is not to the customer said, but to the customer to do real, to go deep into all aspects of the enterprise. Let them accept the customer from the heart is the concept of God and practice, rather than stay in the mouth.
Eight, satisfaction (SATISFICATlON)
1, what is satisfaction?
Satisfaction refers to a state in which a customer (an external customer, an internal customer) feels that the demand is met after accepting a tangible product and an intangible service. Full activity refers to the business to carry out a series of activities to make the parties satisfied.
(1) investor satisfaction
Through the 9S, so that enterprises achieve a higher level of production and management, investors can get more profits and returns.
(2) customer satisfaction
Customer satisfaction performance for high quality, low cost, delivery time, high level of technology, high production flexibility.
(3) employee satisfaction
Good life, employee life rich, humane management so that each employee can get a sense of security, respect and accomplishment; at a glance workplace, no waste, barely, uneven and other defects; bright, clean, dust-free, garbage-free workplace People are happy, do not make people tired and troubled; everyone is hands-on to improve, in a vibrant first-class environment, employees will feel proud and proud.
(4) social satisfaction
Enterprises have more outstanding contributions to the district, enthusiastic public business, to support environmental protection, such enterprises will have a good social image.
2, the content of satisfaction
(1) horizontal level
① the concept of enterprise satisfaction - business philosophy to bring internal and external customers to meet the state, including business purposes satisfaction, business philosophy and business satisfaction with the satisfaction of values;
② behavior satisfaction - the full operation of the enterprise to bring internal and external customer satisfaction, including behavioral mechanism satisfaction, behavioral satisfaction and behavioral model satisfaction;
(3) Audiovisual satisfaction - The external image of the enterprise has visibility and audibility to bring the satisfaction status of the internal and external customers, including the satisfaction of the enterprise logo (name and pattern), the satisfaction of the standard word, the satisfaction of the standard color and the above three elements Application system satisfaction;
④ product satisfaction - products to bring customers inside and outside the state of satisfaction, including product quality satisfaction, product satisfaction, product design satisfaction, product packaging satisfaction, product satisfaction and product price satisfaction;
⑤ service satisfaction - business services to bring internal and external customer satisfaction, including performance satisfaction, to ensure system satisfaction, service integrity and convenience of satisfaction, as well as emotional and environmental satisfaction.
(2) vertical level
At the vertical level, customer satisfaction includes the following three progressive content
① material satisfaction layer - the customer's core product layer, such as product quality, function, design or brand satisfaction;
② spiritual satisfaction layer - the customer of the enterprise product form layer and epitaxial layer, such as product appearance, color, decoration, taste and service generated by satisfaction;
③ social satisfaction layer - the customer's products and services in the consumption process to experience the social interests of the maintenance process, mainly refers to the customer as a whole (public) social satisfaction procedures.
Nine, literacy (SHITSUKE)
Literacy is done in both instrument and etiquette, and strictly abide by the implementation of 9S sports regulations, and do: to develop a good 9S sports habits.
Literacy is the "9S" core activities, there is no improvement in the quality of personnel, the activities can not be carried out smoothly, is carried out also can not hold on.
Finished 9S, what is the 16S it?
1, finishing (SEIRI)
The workplace of all items are necessary and non-essential, in addition to the necessary to stay, the rest are removed.
2, rectification (SEITON)
The need to locate the items placed and placed neatly, to be marked.
3, cleaning (SEISO)
The workplace can see and see the place clean, the equipment and other tools to maintain and create a smooth working environment.
4, cleaning (SEIKETS)
To maintain the results of the above 3S, so that workers are living in a clean, healthy environment and feel very proud and produce very motivated.
5, literacy (SHITSUKE)
Cultivate each member to develop good habits, and according to the rules work and proactive, honest work and integrity of the spirit of life.
6, safety (SAFETY)
To protect the personal safety of employees and the normal operation of production, so that "do not hurt themselves, do not hurt others, not by others and machine damage" to reduce the occurrence of internal security incidents.
7, saving (SAVING)
Reduce inventory, eliminate excess production, to avoid parts, semi-finished product inventory too much, to reduce the amount of procurement, eliminating duplication of procurement, reduce production costs.
8, efficiency (SPEED)
Choose the right way to work, give full play to the role of machinery and equipment, sharing work results, focus and thus achieve the purpose of improving efficiency.
9, service (SERVICE)
The service sense and the perfect combination of factory culture, indoctrination in the minds of every employee, so that they in the daily code of conduct in the subtle expression of the "for the factory, for others," the sense of self-service.
10, adhere to (SHIKOKU)
But also belong to the factory staff self-quality and the scope of cultivation, that is, through the words and deeds of workers, so that employees consciously set up in any difficulties and challenges before the formation of never give up, never abandon the stubborn struggle in the end of the work will.
11, Satisfication
Create customer, leadership, staff are satisfied with the harmonious corporate culture. Leadership for the subordinate services, management for the production services, technology for processing services, the next process for the next process services, staff for customer service. Improve team spirit, improve corporate culture.
12, sales (Sales)
Has a clean, tidy, safe and comfortable environment; and a good quality of the staff of the enterprise, often more able to win the trust of customers.
13, Standard (Standardization)
In the enterprise to keep the standard of habit, so that the activities, operations are required to run according to the standard, the results meet the planned arrangements to lay the foundation for the provision of stable quality.
14, habitual (Shiukanka)
If the "cultivation" is to adhere to comply with the provisions, and the implementation of a good production site management system, it should go through three stages: formalization - acting - habit. Therefore, "habitual" is "cultivate" and "adhere to" the pursuit of the goal and crystallization. A lot of things complement each other, the former is the latter, the latter is the former fruit, complement each other.
15, skill (Skill)
In the spirit of excellence, learning endless rigorous attitude, a correct understanding of standards, procedures and customer needs, take the initiative to learn, study expertise, modest acceptance of criticism, practical work, active work.
Purpose: to improve professional skills, the correct solution to professional problems, and strive to overcome professional problems.
16, study (Study)
Learning organization emphasizes learning, not the usual sense of learning the process of knowledge, not only means the training of individual ability, but a team, a group, an organizational system of change and innovation process, is to be dynamic and competitive Source.
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